Check for debris, damage, or loose connections
- Check for debris in the headphone port on your iPhone, iPad or iPod touch.
- Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
- Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that’s clean and dry.
- Firmly plug your headphones back in. If your iOS device has a case, remove the case to get a firm connection.
If your headphones still aren’t working, follow the steps below for your issue.
If you can’t hear any sound or if only one side of your headphones works
- Adjust the volume with the volume buttons on your iOS device or use the Volume slider in Control Center.
If your microphone doesn’t work
- Make sure that your headphones have a built-in microphone.
- Check your microphone for blockage, like debris, lint, or plastic packaging.
If the buttons on your Headphones don’t work
- Check for debris in the gap between the top and bottom covers of your remote.
- Gently tap the remote to dislodge debris. If you still see debris, brush it away with a soft-bristled brush that’s clean and dry.
If your headphones aren’t detected or your device gets stuck in headphone mode
- After you plug any headphones into your iOS device, sound plays from your device’s speakers instead of the headphones.
- You unplug your headphones, but when you adjust volume on your iOS device, you still see a Headphones volume indicator.